Read SMS Campaign Analytics: Sends, Delivery, Replies, and Outcomes
Read Revamp365 SMS campaign analytics for sends, delivery, replies, pickup rate, and outcomes across the SMS Blast cards and AI agent Analytics dashboard.
Read per-campaign send and delivery stats
Open AI Voice → Campaigns → SMS Blast. Each campaign renders as a card with a live progress bar and status badges. Messages Sent — a progress bar showing contact_count / total_contacts (how many of the targeted audience were messaged). Status badge — COMPLETED once the blast finishes, otherwise PENDING (or SENDING… mid-run). TCR Status — carrier registration health: VERIFIED, IN_PROGRESS, FAILED, or Not Synced. Major carriers only accept A2P traffic after TCR approval, so a FAILED badge here is your first delivery red flag. Contacts and Caller ID — the audience size and the sending number. The four tiles at the top of the tab summarize everything: Completed Campaigns, Total Audience, Messages Sent, and Pending Campaigns. If a campaign shows a No Messaging Service warning, sends can fail with Error 30034. Use the inline Link button to attach it before reading any delivery numbers as final. For status-code-level troubleshooting, see reading SMS delivery statuses and errors.
Read pickup and outcomes in the Analytics dashboard
Go to AI Voice → Analytics. This dashboard reports on connected conversations handled by your AI agent — the pickup and outcome layer that the SMS Blast cards do not show. Pick a window with the time-range selector and narrow by agent: Control Options Time range Last 7 / 30 / 90 days, Last year, All time Agent filter All agents, or a single agent Key widgets and what each measures: Call Picked Up Rate — percentage of calls answered over time (pickup). Call Successful Rate — share marked successful (outcomes). Disposition Breakdown — Qualified/Interested, Not Interested, and similar results. Interest Level — Hot, Warm, or Cold leads. Phone Inbound/Outbound — direction split, useful for gauging replies and callbacks. Voicemail Rate, Total Calls, Total Talk Time, Total Cost.
Customize and read the widgets
Click Add to open the picker, choose a metric, then choose a display: Bar, Line, Pie, or Scorecard. Click Edit to drag and resize tiles, or Smart Layout to auto-arrange (use Undo to revert). Switch any tile's chart type from its header toolbar; layout changes save automatically. For direct replies, open the Conversations tab, where inbound messages and threads live per contact. To turn a hot reply into follow-up, log it on the contact timeline.
Which surface answers which question
"Did it send?" → SMS Blast card Messages Sent and TCR Status. "Did they pick up / convert?" → Analytics Call Picked Up Rate, Disposition Breakdown, Interest Level. "What did they say back?" → Conversations tab. Read the SMS Blast cards right after a send to confirm delivery health, then check Analytics once conversations accrue to judge pickup and outcomes.